Cancellation & Refund Policy

Last updated: 3 November 2026

Cancelling an order

You can cancel an order yourself from My Orders while its status is Pending or Confirmed. Once an order is being packed or is out for delivery it can no longer be cancelled online.

Online payments

• If you cancel a paid online order, the amount is refunded to the original payment method within 5–7 working days.
• If a payment fails or you close the payment window, the order stays on hold and unpaid orders are cancelled automatically after one hour. Any amount debited for a failed payment is returned by your bank/Razorpay, usually within 5–7 working days.
• If a payment reaches us after an order has expired, we refund it in full.

Cash on Delivery

Nothing is charged for a cancelled COD order.

Quality issues

Fresh produce, meat and dairy are perishable. If an item is damaged, spoiled or incorrect, contact us on the day of delivery with a photo and we will replace it or refund it.

Contact

bhoominaturals7@gmail.com · +91 90360 09515